• How Do I Install the iPassConnect Client?
• How Do I Uninstall the iPassConnect Client?
• How Do I Connect to the iPass Network?
• How Do I Disconnect from the iPass Network?
• Quick steps for connecting to a Wi-Fi hotspot.
• I'm Having Difficulty Connecting to the Access Number
• There's No Dial Tone or Modem Sound
• I Get an Error Message Saying 'Incorrect Password'
• I'm Getting a Busy Signal
• There's No Answer
• There's No Local Access Number in My Location
• My Connection Drops/Disconnects in the Middle of a Session
• Access to the Web is Slow
• I Can't Use Dialup Access Through iPass in Australia
• How Do I Use the iPassConnect Features?
• How Do I Access My Internode Email Account

How Do I Install the iPassConnect Client?

Click here and download the client software appropriate to your operating system. Open the setup file and follow the Setup Wizard steps to install the software.

How Do I Uninstall the iPassConnect Client?

To uninstall the iPass Connect Client:

1. Open Start -> Settings -> Control Panel.
2. Select Add/Remove Programs.
3. Select iPass Connect Client from the list.
4. Click Add/Remove.

The iPass Connect Client is removed.

How Do I Connect to the iPass Network?

To connect to the iPass Network :

1. Select Location
2. Select desired access type
3. Select desired point of presence
4. Click Connect.

If you have left out any of the above steps, or need to enter your password each time you connect, you are prompted at this time -- enter the relevant information.

How Do I Disconnect from the iPass Network?

To disconnect from the iPass:

1. Double-click the iPass Connect icon in the system tray (right-hand corner of the Task Bar).
2. Click Disconnect. The iPass Connection Manager window appears.
3. Click Exit.

Quick steps for connecting to a Wi-Fi hotspot.

1. Go to a location with Wi-Fi access.
2. Turn on your Wi-Fi card and power up your laptop.
3. Launch iPass Connect and select a network marked with the iPass logo from the "Available Network" tab.
4. Enter your credentials and click OK.

I'm Having Difficulty Connecting to the Access Number

• Try an alternate number within the region you are traveling. If you can connect to another number it may indicate the initial access number is temporarily unavailable.
• Make sure you dial the required prefixes and local dial code for the region. Many hotels require you to dial a number to get an outside line. Also, pick up the phone and dial the number yourself - you may hear a message explaining the problem - e.g., the hotel PBX system is overloaded.
• Make sure you have the correct modem specified.

There's No Dial Tone or Modem Sound

• Make sure there is a phone line, the phone line is good, and the phone line is connected to the computer and the phone jack.
• Check to see if your modem is turned on and connected to your computer and the phone system.
• Make sure the modem volume is not turned off or disabled.
• If the system is digital (versus analog), you need a special adapter to connect. You could also request access to a fax line, as it must be analog to function.
• Check your dialer properties to see that you have the correct modem selected.
• Sometimes dial tones from different parts of the world are interpreted differently by your modem - possibly your modem 'thinks' the phone is busy, when in reality it is a pulsing dial tone. Try setting your Windows software to not detect a dial tone when dialing:
  1. Open Start -> Settings -> Control Panel -> Modems.
  2. On the Modems Properties window, highlight your modem and click Properties.
  3. Click the Connection tab and uncheck "wait for dial tone before dialing."
  4. Click Advanced.
  5. In the Extra Settings box, enter ATX3
  6. Click OK until you can close out of the Modem Properties window.
  7. On some machines, you need to reboot for changes to take effect.

I Get an Error Message Saying 'Incorrect Password'

• Verify and re-enter the login/password (for possible typos made while entering username, domain and password).
• Make sure your CAPS LOCK key is not depressed (or depressed if you have all caps in your username and password).

I'm Getting a Busy Signal

Try to connect through another number, or if that is not an option, wait a few minutes and try connecting again.

Sometimes dial tones from different parts of the world are interpreted differently by your modem. Try setting your Windows software to not detect a dial tone when dialing:

1. Open Start -> Settings -> Control Panel -> Modems.
2. On the Modems Properties window, highlight your modem and click Properties.
3. Click the Connection tab and uncheck "wait for dial tone before dialing."
4. Click OK.

There's No Answer

Try dialing into another number; the access number you are dialing may be inactive or temporarily unavailable. The iPass service offers multiple access points in major business centers.

Update the phonebook in your iPass client software. If you do not have client software that has an automatically updating phonebook, then you should manually update your phonebook monthly. Contact your helpdesk for more information.

If you have hand edited the phone number, try creating a new connection from scratch.

Check to make sure the dial properties are filled out correctly.

There's No Local Access Number in My Location

In some instances, you may not find a particular city listed in iPass Connect Client, but there might be numbers local or close to where you are. Check if there are other cities within the same area code. These might be local numbers.

If you are in the United States, you can use the 800 number or an access number to the nearest city.

If you are outside of the United States, check in-country rates with the local operator. In many countries, it is very inexpensive to dial long-distance within the country.

My Connection Drops/Disconnects in the Middle of a Session

• This is most often a result of electro magnetic interference (EMI) or a 'noisy' phone line. This happens most frequently in countries with poor telecommunications systems, or when the line you are trying to connect to has audible interference. Try redialing the access number.
• If you remain connected to the Internet but are inactive, some access points automatically disconnect you.
• If you remain connected to the Internet but are inactive, your PC might be set to automatically disconnect you.

Access to the Web is Slow

Electro magnetic interference (EMI) -- a 'noisy' phone line -- often causes slow transmission speed; this is often the case when you are connecting from a hotel. This can cause modems to connect at a slower baud rate because the modem has to correct for data errors.

Try searching for an iPass WiFi hotspot - these tend to be much quicker.

I Can't Use Dialup Access Through iPass in Australia

That's deliberate - when in Australia, Internode customers should use the Internode dialup access service. Our own access points are a far more cost-effective option for you, and are a convenient local call rate Australia-wide. Please refer to www.internode.on.net/roaming for details.

How Do I Use the iPassConnect Features?

Please refer to the 'Help' Menu in the iPass Connect client software for details on using Bookmarks, Settings, and other features.

How Do I Access My Internode Email Account

You will need to use Secure SMTP to access your Internode email account. Click here for instructions